# Privacy Policy

Last Updated: December 2025

## Introduction

AVENTURINE Limited ("AVENTURINE," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.aventurinehomes.com), mobile applications, and related digital properties.

Please read this Privacy Policy carefully. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

Note: If you do not agree with our policies and practices, please do not use our website or services.

## Information We Collect

We collect information in various ways, including when you voluntarily provide it to us and through automatic tracking technologies.

A. Information You Provide Directly:

- Contact Information: Name, email address, phone number, mailing address
- Account Information: Login credentials, profile details, preferences
- Property Inquiries: Details about properties you're interested in, budget, timeline
- Document Information: Government-issued identification, financial documents (when applicable)
- Communication Data: Messages, queries, feedback, and complaints you send us
- Payment Information: Credit card, bank details (processed securely through third-party providers)

B. Information Collected Automatically:

- Device Information: IP address, browser type, device model, operating system
- Usage Data: Pages visited, time spent, click patterns, download history
- Location Data: Approximate location based on IP address (with your consent)
- Cookies and Pixels: Tracking data for analytics and personalization

## How We Use Your Information

We use your information for legitimate business purposes, including:

- Providing and improving our services
- Processing transactions and payments
- Sending you property updates and promotional materials (with opt-in consent)
- Responding to inquiries and customer support requests
- Personalizing your browsing experience
- Conducting market research and analytics
- Complying with legal and regulatory requirements
- Fraud prevention and security measures
- Sending transactional emails (confirmations, reminders)
- Analyzing website performance and user behavior

## Data Security

AVENTURINE implements comprehensive security measures to protect your personal information from unauthorized access, alteration, and disclosure:

- Encryption: SSL/TLS encryption for all data in transit
- Access Controls: Restricted access to personal data to authorized personnel only
- Firewalls: Advanced firewalls and intrusion detection systems
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Regular privacy and security training for staff

Important: While we implement security measures, no system is 100% secure. We cannot guarantee absolute security of your information.

## Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience:

Types of Cookies:

- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how you use our site
- Marketing Cookies: Used for targeted advertising and retargeting
- Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

## Your Rights

Under applicable data protection laws (including GDPR, CCPA, and Indian data protection regulations), you have the following rights:

- Right to Access: Request a copy of your personal data we hold
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your data (subject to legal requirements)
- Right to Restrict Processing: Limit how we use your information
- Right to Data Portability: Receive your data in a structured, portable format
- Right to Opt-Out: Unsubscribe from marketing communications
- Right to Lodge Complaints: File complaints with relevant data protection authorities

To exercise any of these rights, please contact us at the email address provided in the Contact Us section.

## Third Party Sharing

We may share your information with trusted third parties only in the following circumstances:

- Service Providers: Payment processors, cloud storage providers, email services
- Legal Compliance: When required by law or government authorities
- Business Partners: Real estate agents, financial institutions (with your consent)
- Business Transfers: In case of merger or acquisition
- Analytics: Google Analytics and similar services (anonymized data)

We do NOT sell your personal data to third parties for marketing purposes without your explicit consent.

## Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations:

- Customer Information: Retained for the duration of the business relationship plus 7 years
- Marketing Data: Retained until you unsubscribe or opt-out
- Website Analytics: Typically retained for 26 months
- Legal Records: Maintained as required by Indian law

Upon request and subject to legal requirements, we will delete your information. Some data may be retained in anonymized form for analytical purposes.

## Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer:

AVENTURINE Limited
Privacy & Data Protection Team
Email: privacy@aventurine.com
Phone: 080-4646-4500
Address: Corporate Office, Bangalore, India

We aim to respond to all privacy requests within 30 days. For unresolved concerns, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

Policy Updates: We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Your continued use of our website constitutes your acceptance of updated terms.